About & Support

Who we are, the docs that govern the service, and a support centre where you can reach a human.

What this is

Tones by Aysa

A calm space for sound. Precise tones, layered "baths," and soundscapes you can shape and return to — built for relaxation, focus, meditation and rest.

Use it in your browser on any device. Put on headphones, choose how you want to feel, and let the session run. Your favourites, custom baths and history live on your account, so they follow you between devices.

Tones by Aysa is a wellness companion. It is not a medical device and does not diagnose, treat, cure or prevent any condition. See the Medical Disclaimer for the full note.

Named for Aysa

The name carries someone real — the person this work is for. That's the whole reason it exists, and the reason it's built with care rather than hype. We keep the claims honest and the tools genuinely useful.

The bigger picture

The Aeonmi ecosystem

Tones by Aysa is one piece of a larger body of work under Aeonmi. Some of it is live today; some is in active development. We label status honestly so you always know what's real right now.

Status, plainly

Live Tones by Aysa web app
In development MGK Chamber — walk through a session in 3D
In development Aeonmi language & tooling (.ai / .qube / .mgk)
Coming Mobile app (currently being rebuilt — see Support)

Using it on your devices

Live Web app — nothing to install. Works on desktop, laptop, tablet and phone across Windows, macOS, Linux, iOS and Android. Headphones recommended.

Coming Mobile app — the native app is being brought up to date and is not available to download right now. If you'd like a note when it ships, open a ticket and ask to be added.

Open the Web App
We're here to help

Support centre

Real answers from a real person. Most questions are quick — check the common topics below, and if you still need us, open a ticket.

Response time: we aim to reply within 1–2 business days. Billing and account-access issues are prioritised.

Common topics

💳 Billing & subscriptions

Manage or cancel from your profile or the Stripe billing portal. For refunds, open a ticket with your checkout email and purchase date.

🔑 Can't sign in?

Use password reset first. If a new account won't confirm, open a ticket and we'll verify it manually.

📱 Mobile app

The native app is being rebuilt and isn't available to download right now. The web app is live and full-featured. Want a heads-up when mobile ships? Open a ticket.

🎧 Sound problems

Use headphones, check your device volume and that the browser tab isn't muted. Tell us your device, OS and browser in a ticket and we'll dig in.

🗑️ Delete my data

You can request deletion in-app, via the delete request page, or by opening a privacy ticket.

❓ More questions

Browse the FAQ, or reach us directly at qube@aeonmi.ai.

Open a Support Ticket →
Support ticket

Tell us what's going on

The more detail you give, the faster we can help. Fields marked * are required. You'll get a ticket reference the moment it's submitted — keep it for follow-ups.

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